Refund Policy

1. Digital Products

Because our products are digital files delivered instantly, all sales are generally final once the download link has been provided.

2. Refund Eligibility

We offer a refund in the following circumstances:

3. When We Offer Refunds

Refunds may be issued when:

• The product you received is defective or does not function as described.
• You did not receive the download link due to a technical error on our side (within 14 days of purchase).
• You were charged twice or charged an incorrect amount.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

5. When Refunds Are Not Available

We cannot refund:

• Purchases where the download was successful and the product works as advertised.
• Requests made more than 14 days after purchase.
• Purchases made by mistake or due to a change of mind.

6. How to Request a Refund

To request a refund, email us at the address below within 14 days of purchase with your order number and the reason for the request. We typically respond within 2 business days.

7. Refund Processing

Approved refunds are returned to the original payment method within 5-10 business days, depending on your bank or payment provider.

8. Contact

For refund requests or questions, email us at support@xans.cn